Shipping & Delivery Policy

Pustakdham provides shipping services to eligible locations across India, through our logistics and courier partners — metropolitan cities, towns, and smaller communities wherever delivery services are available. Shipping availability may vary based on:

• Delivery PIN code and location.
• Courier partner serviceability.
• Product availability and warehouse location.
• Shipping restrictions or logistical limitations.
• Applicable delivery methods.

Please enter your correct delivery PIN code during checkout to check whether shipping is available to your location. Our standard shipping policy covers domestic orders within India; international delivery, if introduced, will be governed by separately communicated shipping terms.

We aim to process confirmed orders as quickly as possible. Orders containing available books are dispatched within 1 business day after successful order confirmation and payment verification, where applicable. Order processing includes:

• Confirming the order details.
• Verifying payment or Cash on Delivery eligibility.
• Checking book availability.
• Preparing the books for shipment.
• Packaging the products securely.
• Handing the shipment to a delivery partner.

Orders placed on Sundays, public holidays, or outside regular processing hours may be handled on the next working day. Pre-orders, special editions, imported titles, or specially sourced publications may require additional processing time. If an unexpected delay affects your order, we will make reasonable efforts to communicate revised delivery information.

Delivery time depends on destination, courier service, product availability, and dispatch location. Standard estimates for in-stock books after dispatch:

These estimates are indicative, not guaranteed commitments. The estimated delivery date shown during checkout or in your order details, when available, is the more relevant estimate for your order. Actual delivery may be affected by courier operations, adverse weather, public holidays, local restrictions, or other unforeseen circumstances — order in advance for occasions, examinations, or gifts.

Shipping fees, where applicable, are calculated on delivery destination, order value, package weight, and available courier services. We aim to keep charges reasonable and transparent:

• Standard Shipping — applicable charges are displayed during checkout before you confirm your order.
• Free Shipping — may be available on selected books, qualifying order values, promotional campaigns, or special offers; any minimum purchase requirement is clearly communicated.
• Additional Delivery Charges — may apply to certain remote or difficult-to-service locations; any mandatory charge is disclosed before order confirmation.

Customers will not be charged undisclosed shipping fees after an order has been accepted.

After placing an order, you may receive a confirmation through email, SMS, WhatsApp, or another supported channel, generally including:

• Order number and purchased book details.
• Order amount and payment status.
• Delivery information and relevant instructions.

Once dispatched, shipment information may include the courier partner name, tracking number, and tracking link. Please note that order confirmation does not necessarily mean the package has been shipped.

Where order tracking is available:

1. Sign in to your account at pustakdham.com.
2. Open My Account → My Orders.
3. Select the relevant order to view shipment status and tracking information.

You may also receive a tracking link after dispatch through a notification channel, or check the Track Order page. Tracking updates are provided by our delivery partners and may take some time to appear after dispatch. If tracking is unavailable or stalls for an extended period, contact our support team.

Books deserve careful handling. Depending on size, weight, and order type, books are packaged with suitable protective materials to:

• Reduce the risk of bent covers and damaged corners.
• Protect books from normal handling during transit.
• Prevent unnecessary movement within the package.
• Reduce exposure to dust and moisture during routine transportation.
• Keep multiple books organized within the shipment.

While we take reasonable precautions, unexpected damage can occasionally occur in transit. If your books arrive significantly damaged, contact us within the applicable return or replacement period.

If you order several books together, they may occasionally ship in separate packages when:

• Books are stored at different fulfillment locations.
• One or more titles require additional sourcing.
• Certain books become available at different times.
• Separate shipping arrangements are necessary.

Packages may then arrive on different dates, with separate tracking details provided where available. You will not be charged additional shipping fees solely because Pustakdham chooses to split an order, unless an additional charge was clearly disclosed and agreed upon at checkout.

Cash on Delivery (COD) may be available for eligible orders and serviceable locations, depending on:

• Delivery PIN code and order value.
• Courier partner support and product eligibility.
• Payment verification or risk checks.

The COD option is displayed during checkout. A flat COD handling charge of ₹20 per order applies and is shown in the order summary before you place the order. Please ensure someone is available at the delivery address to receive the order and make the payment.

Please verify the following before completing your purchase:

• Recipient's full name.
• House or building number, street or locality.
• City, state, and correct PIN code.
• Active contact number.
• Relevant delivery instructions.

Incorrect or incomplete address information may cause delays or unsuccessful delivery attempts. If you notice an error after placing an order, contact our support team immediately — address changes may be possible before dispatch but cannot be guaranteed once a shipment enters the courier network.

Delivery may be unsuccessful if:

• The recipient is unavailable or cannot be contacted.
• The delivery address is incorrect or incomplete.
• COD payment cannot be completed.
• Access to the delivery location is restricted.
• The courier encounters an unexpected operational issue.

Depending on courier procedures, another delivery attempt may be made or the shipment returned to the sender. If your order is returned after unsuccessful delivery, our team will review the reason and explain whether reshipping or a refund is available; any applicable reshipping charges will be communicated first.

Delays may occasionally occur due to:

• Unexpected courier network disruptions.
• Severe weather or natural disasters.
• National or regional holidays and transportation restrictions.
• Remote destination accessibility.
• Inventory shortages or operational and technical issues.

If a shipment is delayed, we will make reasonable efforts to investigate and share updated delivery information. Where an order cannot be delivered within the agreed timeframe, customers may be entitled to cancellation, refund, or other remedies under the applicable purchase terms and Indian consumer protection laws.

If your package is delayed significantly, marked as delivered but not received, or suspected lost in transit, contact our support team with your order number and any available tracking details. We will coordinate with the courier partner to investigate.

If the order is confirmed lost or incorrectly delivered, we will offer an appropriate resolution — reshipping the books or refunding the eligible amount. You will not be required to pay again for a replacement shipment where the loss is attributable to Pustakdham or its delivery arrangements.

If your package arrives with visible signs of damage, check the books carefully. If you receive a damaged or defective book:

• Retain the original packaging where possible.
• Take photographs of the damaged product and parcel.
• Keep your invoice or order confirmation.
• Contact customer support within 7 days of delivery.
• Explain the issue and provide your order number.

We will review your request under our Return, Replacement & Refund Policy. For verified damage attributable to our fulfillment or delivery process, we will provide a replacement or refund without charging return shipping fees.

Questions about shipping charges, delivery availability, order tracking, or a delayed shipment? Our support team is here to help.

• Website: pustakdham.com
• Email: pustakdhamsite@gmail.com
• Phone / WhatsApp: +91 78759 19353
• Business Address: Shop Number 23, Diamond Complex, Near Bus Stand Road, Kannad, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431103, India.

Please include your order number when contacting us about a shipment. Pustakdham – हर किताब, एक नई दुनिया।