Return, Replacement & Refund Policy

Pustakdham offers a 7-day return or replacement window for eligible products, starting from the date your order is delivered.

You may request a return or replacement if:

• You receive a book that is damaged or defective.
• You receive the wrong book, author, language, or edition.
• Your order contains missing books or incorrect quantities.
• Your book has significant printing or manufacturing defects, such as missing pages, unreadable text, or incorrect binding.
• The product is materially different from the description provided on our website.
• Another valid reason is covered by the return eligibility stated on the product page.

Return eligibility may vary depending on the product category, condition, and applicable product-specific terms. We encourage customers to check the return information available on each product page before placing an order.

To qualify for a return, the following conditions generally apply:

• The return request must be submitted within 7 days of delivery.
• The book must be the same product originally delivered by Pustakdham.
• The book should be in its original condition, except where the return concerns damage or defects present at delivery.
• The original packaging, invoice, and included accessories or promotional items should be retained wherever possible.
• Books must not have been intentionally damaged, altered, written in, or excessively used after delivery.
• The customer must provide the order number and relevant details when requesting a return.

Our support team may request photographs of the book, packaging, or invoice to help verify the issue. All return requests are reviewed according to the nature of the concern and the applicable return conditions.

We carefully pack every order to reduce the risk of damage during shipping. If you receive a damaged, defective, or incorrect book, please contact our customer support team within the return window.

• Damaged Books — torn pages, significantly damaged covers, broken bindings, or other substantial physical damage caused before or during delivery.
• Printing or Manufacturing Defects — missing pages, duplicated pages, unreadable printing, major misprints, or other defects that affect readability.
• Wrong Books Delivered — books that do not match your order, including an incorrect title, author, language, format, or edition.
• Missing Items — orders in which one or more purchased books are missing from the delivered package.

For verified issues attributable to Pustakdham or its delivery partners, we will arrange an appropriate replacement or refund without charging the customer for return shipping. Where a replacement is unavailable, you may choose an eligible refund.

Certain products may not qualify for returns or exchanges unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law. Examples may include:

• Books marked as non-returnable on their product pages.
• Books damaged or materially altered after successful delivery.
• Books with handwritten notes, highlighting, torn pages, or other customer-caused modifications.
• Products returned with missing components or promotional items, where those items form part of the original purchase.
• Personalized, specially printed, or made-to-order books, unless they have a qualifying defect or issue.
• Digital products or downloadable materials, where applicable and subject to the terms disclosed at purchase.
• Books returned solely because the customer has finished reading them.

A change of mind or personal dissatisfaction with a book's storyline, writing style, or subject matter does not automatically qualify it for return. These exclusions do not limit any rights or remedies available to customers under applicable consumer protection laws.

1. Contact Customer Support. Email us at pustakdhamsite@gmail.com or contact our support team through WhatsApp at +91 78759 19353.
2. Share Your Order Details — your order number, registered name and contact details, the title of the book, a short explanation of the issue, and clear photographs of the product where relevant.
3. Request Verification — our support team will review the information and may request additional details if necessary.
4. Return Instructions — if your request is approved, we will provide instructions for returning the book, including available pickup or shipping arrangements.
5. Replacement or Refund — once the returned product has been received and verified, or the issue has otherwise been confirmed, we will proceed with the applicable replacement or refund.

Important: Please do not send books to our business address without first contacting our support team and receiving return instructions.

Return shipping arrangements depend on the reason for the return and the availability of courier services in your area.

• Returns Due to Our Error — if the return is caused by an incorrect, damaged, defective, or incomplete order attributable to Pustakdham, we will cover the applicable return shipping costs.
• Other Eligible Returns — the customer may be responsible for return shipping charges if these have been clearly disclosed and agreed upon.
• Pickup Availability — return pickup services are subject to courier availability and location serviceability. If pickup is unavailable, our support team will explain the available alternatives.

Customers should not independently ship a return without receiving instructions from Pustakdham.

We want you to receive the correct book in acceptable condition. If your replacement request is approved:

• We will attempt to provide the same title, format, language, and edition originally ordered.
• Replacements are subject to stock availability.
• Delivery times may vary depending on inventory and courier services.
• If the exact replacement is unavailable, our support team will offer an appropriate refund or another mutually agreed resolution.
• Replacement requests must generally be initiated within the applicable return window.

A replacement does not automatically create a new return period for customer-caused issues. However, customers retain their applicable rights if the replacement itself is incorrect, damaged, or defective.

If your return or refund request is approved, Pustakdham will refund the eligible amount paid for the affected product. Refunds may be issued when:

• An eligible returned product has been received and verified.
• A replacement is unavailable or cannot reasonably be arranged.
• An order has been cancelled before dispatch and payment has already been collected.
• An order cannot be fulfilled due to stock unavailability.
• A prepaid order is confirmed as lost in transit or undelivered.
• A refund is otherwise required under applicable law.

The refundable amount will generally be based on the actual amount paid for the affected product, including applicable discounts and adjustments. Where shipping charges, promotional offers, or payment adjustments affect the refund calculation, we will communicate the relevant details. For verified Pustakdham errors, customers will not be charged return shipping costs.

Once a refund is approved and initiated, the time required for the amount to appear in your account depends on your original payment method and the processing time of the payment provider or bank.

These timelines are estimates and may vary due to banking holidays, payment gateway processing, or other circumstances outside our control. For prepaid orders, refunds will generally be issued to the original payment source wherever technically possible. For Cash on Delivery orders, approved refunds will be processed to a verified bank account or another mutually agreed and supported payment method.

Please ensure that any bank details provided for a refund are accurate. If your refund does not appear within the communicated timeframe, contact our support team with your order details.

Before Dispatch — you may request cancellation before your order has been dispatched by contacting our customer support team. If the cancellation is accepted, any eligible prepaid amount will be refunded through the applicable payment method.

After Dispatch — once an order has been dispatched, cancellation may not be possible because the shipment is already being processed by our delivery partner. If the order has been shipped, please contact us to discuss the available options.

Cancellation by Pustakdham — we may occasionally need to cancel an order because of:

• Unexpected stock unavailability.
• Incorrect or incomplete delivery information.
• Payment verification issues.
• Shipping restrictions or courier service limitations.
• Other operational circumstances that prevent order fulfillment.

If we cancel a prepaid order, we will arrange a refund of the amount paid for the cancelled items. See also our Cancellation Policy.

If your tracking information shows that an order has been delivered but you have not received it, please contact our customer support team promptly. We may investigate the delivery status with the courier partner and request relevant information.

If your order is confirmed to have been lost in transit or incorrectly delivered, we will work toward a suitable resolution, which may include a replacement or refund. If an order is delayed, we encourage you to check the tracking information before contacting support.

To help us resolve your request efficiently, please follow these guidelines:

• Keep the original invoice or order confirmation.
• Preserve the packaging until you have checked the delivered books.
• Report significant damage, missing items, or incorrect products as soon as possible.
• Share accurate information and genuine photographs when requested.
• Return only the product approved for return.
• Pack returned books securely to prevent additional damage during transportation.
• Do not send unauthorized returns or unrelated items.

Pustakdham may decline requests that are fraudulent, misleading, or do not meet the applicable return eligibility requirements, subject to consumer protection laws.

Pustakdham is committed to fair business practices and transparent customer service. Nothing in this policy is intended to restrict or exclude any statutory consumer rights available under applicable Indian laws, including the Consumer Protection Act, 2019 and relevant rules.

Where a product has a genuine defect, is materially different from its description, or has not been supplied as agreed, we will assess the complaint and provide an appropriate remedy consistent with applicable law. Our goal is to resolve customer concerns fairly and maintain long-term trust with every reader who shops with us.

Pustakdham may update this Return, Replacement & Refund Policy from time to time to reflect improvements to our services, changes in operational procedures, or applicable legal requirements. Any updated version will be published on our website with a revised effective date.

For existing orders, the applicable terms disclosed at the time of purchase and any mandatory consumer protection rights will continue to be respected. We recommend reviewing this page periodically for updates.

Have a question about a return, replacement, refund, or order cancellation? Our customer support team is available to help.

• Website: pustakdham.com
• Email: pustakdhamsite@gmail.com
• Phone / WhatsApp: +91 78759 19353
• Business Address: Shop Number 23, Diamond Complex, Near Bus Stand Road, Kannad, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431103, India.

For faster assistance, please include your order number whenever you contact us. At Pustakdham, every book matters, and so does every reader.