Cancellation Policy

Customers may request cancellation of an order before it has been dispatched from our warehouse or fulfillment facility. Eligibility depends on the current processing status:

• Order Placed — cancellation requests are generally accepted.
• Order Confirmed — permitted if the order has not entered an irreversible fulfillment stage.
• Order Processing — may be possible, depending on preparation and packing status.
• Order Packed — subject to whether the shipment can still be stopped.
• Order Shipped — generally unavailable once the package is with the courier partner.
• Order Delivered — no longer possible; eligible returns follow our Return, Replacement & Refund Policy.

Submitting a cancellation request does not automatically guarantee cancellation. Our team will verify the order status and confirm whether cancellation is possible.

If you wish to cancel an order, submit your request as soon as possible.

Option 1 — Cancel Through Your Account. Where online cancellation is available:

1. Visit pustakdham.com and sign in to your account.
2. Navigate to My Account → My Orders.
3. Select the order you wish to cancel and click "Cancel Order", if the option is available.
4. Choose the reason for cancellation and submit your request.

You will receive a cancellation confirmation once the request has been successfully processed. The cancellation option may not appear if your order has reached a stage where cancellation is no longer supported.

Option 2 — Contact Customer Support. If the option is unavailable or you ordered without signing in, Email pustakdhamsite@gmail.com or contact us on WhatsApp / phone at +91 78759 19353. Please provide your order number, full name, registered email or mobile number, the book title(s) you wish to cancel, and your reason for cancellation.

Orders that have not yet been dispatched are generally eligible for cancellation. If approved before shipment:

• The order will be cancelled.
• No additional cancellation charge will apply.
• Any eligible prepaid amount will be refunded.
• You will receive confirmation through an available communication channel.

We encourage customers to request cancellation immediately after identifying an error. For orders containing multiple books, partial cancellation may be available if the affected items have not yet been dispatched and the order management system supports it.

Once an order has been shipped or handed over to our delivery partner, cancellation may no longer be possible — the order has entered the delivery network and may already be in transit. If you wish to cancel a shipped order:

• Contact our customer support team as soon as possible.
• Provide your order number and cancellation reason.
• Our team will check whether the shipment can be stopped or returned through the courier partner.
• If cancellation cannot be completed, you may need to wait for delivery and follow the applicable return process.

Please note that refusing delivery does not automatically qualify an order for a refund. If a shipment is returned to Pustakdham after a failed or refused delivery, any applicable refund will be reviewed according to the order circumstances, previously disclosed charges, and applicable consumer protection laws.

Customers who select Cash on Delivery (COD), where available, may request cancellation before their orders are dispatched. As no advance payment has been collected for a standard COD order, there is generally no refund to process.

If your COD order has already been shipped, contact our support team to check the available options. Repeated intentional refusal of deliveries or misuse of COD services may result in additional verification requirements or restrictions on future COD orders, subject to applicable laws and fair business practices.

If you paid using UPI, debit card, credit card, net banking, or another supported online payment method, you may request cancellation before shipment. Once approved:

• The eligible refund amount will be calculated.
• The refund will generally be initiated through the original payment method.
• Refund processing details will be communicated through an available support or notification channel.

No cancellation fee applies to approved cancellations made before shipment. The amount refunded will generally equal the amount actually paid for the cancelled products, including applicable taxes and eligible shipping charges. If only part of an order is cancelled, shipping offers, coupons, or other promotional benefits may be recalculated according to their disclosed terms.

Pustakdham aims to process approved cancellation refunds promptly. Once initiated, the time required for funds to appear depends on the payment method and your bank or payment provider.

These are estimated bank or payment processing timelines, not guaranteed settlement periods. Business days generally exclude Sundays and applicable bank or public holidays. If you do not receive your refund within the communicated timeframe, contact us with your order number and payment details — we will assist you in checking the refund status with the relevant payment service provider.

If your order contains multiple books, you may be able to cancel selected items without cancelling the entire order. Partial cancellation is subject to:

• The processing status of the affected items.
• Whether the books have already been packed or dispatched.
• The fulfillment capabilities available for the order.
• Any applicable promotional or bundled purchase conditions.

If partial cancellation is approved, the refund will cover the eligible amount paid for the cancelled items; discounts or promotional benefits may be recalculated where necessary. If unavailable, our support team will explain the alternatives.

Certain books may be sourced, printed, reserved, or arranged specifically for a customer, including:

• Specially ordered books.
• Personalized or custom-printed books.
• Made-to-order publications.
• Limited-edition books reserved specifically for a customer.
• Pre-order titles awaiting publication or availability.

Cancellation eligibility for such products may vary depending on the stage of procurement, customization, or fulfillment. Applicable special cancellation conditions will be communicated on the product page or before purchase. Where a product is defective, incorrectly supplied, unavailable, or not delivered as agreed, customers retain their rights and remedies under Indian consumer protection laws.

Although we make every effort to fulfill confirmed orders, exceptional situations may require us to cancel an order:

• A book becoming unexpectedly unavailable or incorrect inventory information.
• Payment authorization or verification failure.
• Incomplete or invalid shipping details.
• Delivery restrictions affecting the destination.
• Duplicate or technically incorrect orders.
• Suspected unauthorized or fraudulent transactions.
• Unexpected operational or logistical difficulties.

If we cancel your order, we will make reasonable efforts to notify you through your registered email, mobile number, or another available channel. For prepaid orders, the eligible amount paid for cancelled products will be refunded; for COD orders, no refund is generally required unless an advance payment was collected.

If you need a small change, cancellation may not be necessary. Depending on order status, our support team may assist with:

• Correcting your delivery address or contact number.
• Correcting customer information.
• Reviewing requests to change a book edition or language.
• Adjusting the quantity of books ordered.

Order modifications are subject to system availability, inventory, and shipment status. Once dispatched, changing contents or delivery details may no longer be possible — you may need to cancel before shipment and place a new order.

Sometimes a payment may fail or remain incomplete due to banking or payment gateway issues. If payment is unsuccessful:

• Your order may remain pending or be automatically cancelled.
• Verify the transaction status before placing a duplicate order.
• If your account was debited but the order was not confirmed, contact support with the transaction details.
• Any payment reversal or refund will follow the payment provider's procedures and applicable requirements.

Please never share passwords, OTPs, card PINs, or other sensitive banking credentials with anyone claiming to represent Pustakdham. Our support team will never require your OTP or payment password to process a refund.

Order cancellation and product returns are separate processes:

• Order Cancellation — requested before the product has been shipped or delivered.
• Product Return — requested after delivery when an item meets the applicable return eligibility requirements.

If your books have already been delivered, please refer to our Return, Replacement & Refund Policy. Eligible books may be returned or replaced within the applicable return period, subject to the product's stated conditions.

• Submit your cancellation request as early as possible.
• Keep your order confirmation and order number available.
• Check your order status before requesting cancellation.
• Do not assume an order is cancelled until you receive confirmation.
• Contact customer support if the cancellation option is unavailable.
• Review cancellation conditions for special-order or personalized products before purchase.
• Do not share sensitive banking credentials when requesting a refund.

Pustakdham reserves the right to verify cancellation requests to prevent unauthorized transactions and protect customer accounts. All cancellation decisions will be subject to applicable law and the terms communicated at the time of purchase.

Pustakdham is committed to providing a fair and transparent online shopping experience. Our cancellation practices are intended to comply with applicable Indian consumer protection requirements, including the Consumer Protection Act, 2019 and relevant e-commerce rules.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights that cannot legally be waived. If your order is incorrectly processed, not fulfilled, or cancelled because of an issue attributable to Pustakdham, we will work toward a fair resolution consistent with applicable law.

Questions about cancelling an order, checking eligibility, or receiving a refund? Our support team is here to help.

• Website: pustakdham.com
• Email: pustakdhamsite@gmail.com
• Phone / WhatsApp: +91 78759 19353
• Business Address: Shop Number 23, Diamond Complex, Near Bus Stand Road, Kannad, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431103, India.

Please include your order number and a brief description of your concern so our team can assist you efficiently. Pustakdham – हर किताब, एक नई दुनिया।