Privacy Policy

We collect information that helps us provide a secure, convenient, and personalized bookstore experience. What we collect depends on how you interact with our website and which services you use.

Personal Information — when you register an account, place an order, or contact us:

• Full name, email address, and mobile phone number.
• Billing address and shipping/delivery address.
• City, state, country, and postal PIN code.
• Account preferences and customer service communications.

Order and Purchase Information — records of:

• Order ID, date, purchased titles, quantities, and total amount.
• Discounts, payment method, and transaction status.
• Shipping and tracking information.
• Cancellations, returns, replacements, refunds, and purchase history.

Technical and Device Information — collected automatically when you browse:

• IP address, browser type/version, device type, and operating system.
• Pages visited, navigation and interaction data, and referring websites.
• Session information, cookies and similar identifiers, error and performance data.

Pustakdham uses personal information only for disclosed, lawful purposes connected with its services:

• Order Processing and Delivery — confirming orders, verifying payments, preparing dispatch, sharing delivery details with courier partners, tracking, and managing cancellations, returns, and refunds.
• Customer Account Management — your profile, saved addresses, order history, wishlist, and preferences.
• Customer Support — responding to inquiries, investigating delivery issues, and resolving complaints.
• Website Improvement — analyzing usage to fix issues, improve navigation, and organize our catalog.
• Security and Fraud Prevention — protecting accounts, investigating suspicious transactions, and maintaining website integrity.
• Marketing and Recommendations — with appropriate permission, updates on new books, bestsellers, discounts, and offers. You may opt out at any time.

Your Pustakdham account may allow you to manage personal information, save delivery addresses, review purchases, track shipments, maintain a wishlist, and access support.

Please use strong authentication credentials and avoid sharing account access. If you suspect unauthorized activity, contact our support team promptly. We may require identity verification before making sensitive account changes or responding to requests involving personal data.

Pustakdham may offer Google Sign-In for easier registration and login. When you use it, we may receive information authorized through the authentication process, such as:

• Your name and email address.
• Google account identifier.
• Profile photograph, where provided.

We use this only to authenticate you and maintain secure access. Pustakdham does not require your Google password and does not use Google Sign-In to access unrelated services like Gmail, Drive, or contacts. Google's own privacy practices apply, and you may revoke access through your Google account settings.

Payments are processed through authorized third-party providers. Supported methods may include UPI, debit cards, credit cards, net banking, other digital payments, and Cash on Delivery.

Pustakdham may retain the payment status, transaction reference, method category, and relevant refund information. We never ask for your UPI PIN, card PIN, banking password, or OTP — never share these credentials with anyone claiming to process an order or refund on our behalf. Payment information is also subject to the provider's own privacy policy.

We may use cookies and similar technologies to operate the website and improve your experience:

• Essential — authentication, cart, checkout sessions, and security.
• Functional — preferences such as language selection and shopping settings.
• Analytics — where enabled, understanding traffic and how visitors interact with pages.
• Marketing — where enabled and legally permitted, measuring campaigns and displaying relevant offers.

You can manage cookies through your browser settings and any preference controls we provide. Where the law requires consent for non-essential tracking, we will seek it first. Disabling essential cookies may prevent some website functions from working correctly.

We may contact you through email, SMS, WhatsApp, or other supported channels for:

• Order confirmations and payment updates.
• Shipping notifications and delivery information.
• Cancellation confirmations and refund updates.
• Customer support responses.

If you contact us on WhatsApp, we process your phone number, messages, and relevant order details to respond. Marketing messages, where offered, follow applicable consent requirements — you can opt out anytime. Essential messages about active orders, payments, and account security may still be necessary.

We share limited personal information with trusted service providers only when necessary:

• Courier and Logistics Partners — delivery, shipment updates, eligible returns.
• Payment Service Providers — transactions, verification, refunds.
• Hosting and Database Providers — operating the website, accounts, and order records.
• Authentication Providers — secure registration and login.
• Communication Providers — transactional notifications and support.
• Security and Analytics Providers — website security and performance, where enabled.
• Government and Legal Authorities — where disclosure is required by law.

Pustakdham does not sell customer personal information to data brokers or unrelated third parties for independent commercial resale.

Our technical environment may include Next.js for the website, MongoDB for records, Vercel for hosting, Google authentication, and authorized payment/logistics integrations.

We implement reasonable safeguards — secure connections, restricted administrative access, protected credentials, authentication controls, updates, and monitoring. However, no online platform can guarantee complete protection against every threat. We will investigate suspected breaches and comply with applicable notification and remediation requirements.

We retain personal information only as long as reasonably necessary or legally required:

• Account Data — while your account is active, plus any period needed for lawful obligations.
• Order and Payment Records — for accounting, taxation, refunds, verification, and disputes.
• Support Records — to investigate complaints and maintain service continuity.
• Security Information — for system protection and incident investigation.
• Marketing Preferences — to respect your communication choices.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it. Deletion from backups follows the system's secure backup lifecycle.

Depending on applicable law, you may have rights to:

• Access information about how your personal data is processed.
• Request correction of inaccurate or incomplete information.
• Request deletion of eligible personal information.
• Withdraw consent where processing relies on consent.
• Raise a privacy complaint and exercise grievance redressal rights.
• Use other rights under applicable data protection laws.

Requests are assessed under the legal requirements in force at the time; certain records may be retained where legally necessary (accounting, taxation, fraud prevention, disputes). To submit a request, email pustakdhamsite@gmail.com with the subject line Privacy Request.

To request account deletion:

1. Email pustakdhamsite@gmail.com with the subject line Pustakdham Account Deletion Request.
2. Provide the email address or phone number associated with the account.
3. Complete any reasonable ownership verification we request.

After verification, we will delete or de-identify eligible information according to applicable law. Some purchase or financial records may need to be retained for legal and operational reasons. Where available, deletion may also be requested through your account settings.

If we become aware of a suspected personal data breach, we will investigate and contain the incident. Our response may involve:

• Investigating affected systems and restricting unauthorized access.
• Securing compromised credentials and assessing impact on personal information.
• Notifying affected individuals and relevant authorities where required.
• Implementing corrective measures to reduce future risks.

Pustakdham is committed to responsible data handling and aims to comply with applicable Indian laws, including where relevant:

• Information Technology Act, 2000 and applicable security/privacy rules.
• Digital Personal Data Protection Act, 2023 and DPDP Rules, 2025.
• Consumer Protection Act, 2019 and applicable e-commerce regulations.

Obligations may vary by commencement dates, applicability, and amendments; we review our practices as requirements become enforceable.

For privacy questions or complaints — data access, corrections, unauthorized activity, deletion, marketing preferences, or security concerns:

• Email: pustakdhamsite@gmail.com
• Phone / WhatsApp: +91 78759 19353

Please provide enough information to investigate — without sharing passwords, PINs, or sensitive credentials. We acknowledge and address complaints per applicable legal requirements, and any designated grievance contact required by law will be provided on our website.

• Website: pustakdham.com
• Email: pustakdhamsite@gmail.com
• Phone / WhatsApp: +91 78759 19353
• Business Address: Shop Number 23, Diamond Complex, Near Bus Stand Road, Kannad, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431103, India.

We appreciate the trust you place in Pustakdham and remain committed to respecting your privacy while helping you discover your next great read. Pustakdham – हर किताब, एक नई दुनिया।

You can also reach us through the Contact page.